The Challenge
UK SMBs struggle to provide consistent, timely customer support across multiple channels while controlling costs. Response delays frustrate customers, yet hiring additional support staff is expensive. Many common inquiries are repetitive, consuming valuable agent time that could be better spent on complex issues requiring human expertise. Without 24/7 coverage, businesses miss opportunities to serve customers outside business hours.
The AI-Powered Solution
Moterra’s AI Innovation Platform transforms customer support through intelligent automation. The system answers routine questions instantly, provides consistent responses across channels, and escalates complex issues to the right team members with relevant context. By learning from your existing support documentation and past interactions, the AI continuously improves while maintaining your brand voice and support protocols.
Business Benefits
- Up to 70% of routine inquiries handled automatically, allowing human agents to focus on complex issues.
- Response time reduced from hours to minutes, with 24/7 availability.
- Improved Customer Satisfaction: Deliver consistent, accurate information quickly, leading to better customer experiences.
Real-World Impact
A property management leader managing thousands of residential and commercial properties was struggling with high volumes of financial inquiry emails. After implementing Moterra’s AI-powered customer support solution, they transformed their customer service operations:
| Metric | Before AI | After AI | Improvement |
|---|---|---|---|
| Response time | 24 hours | 15 minutes | 98.75% faster |
| Support team size | 5 staff | 2 staff | 60% reduction |
| Daily email capacity | ~300 emails | 1,000+ emails | 233% increase |
| Customer satisfaction | 75% | 92% | 17% increase |
| Service availability | Business hours only | 24/7 support | Always available |
| Languages supported | 1-2 languages | 10+ languages | Global coverage |
“My first reaction when they said AI would handle our customer emails? Pure skepticism. Now I’m a believer. Our inbox used to be a nightmare—now it practically manages itself. Customers get answers in minutes instead of days, and my team finally has time to solve the complex problems that machines can’t handle.” — Customer Experience Manager, Property Management Group
How It Works
The platform leverages the Smart AI Assistant (powered by Claude models via AWS Bedrock) to understand and respond to customer inquiries. The Internal Data Assistant accesses your knowledge base, product documentation, and policy information to ensure accurate responses. All interactions happen within your secure AWS environment, ensuring customer data remains protected. The system integrates with existing support channels (email, chat, ticketing systems) through standard APIs, creating a seamless experience for both customers and support staff.
🔒 Moterra AI Keeps Your Data Private
- All AI processing happens within your private AWS environment
- No data used for model training or shared with third parties
- Fully compliant with UK and EU data protection regulations
- Complete data sovereignty—your information stays under your control
Getting Started
Implementation takes 3-4 weeks and includes training on your specific products, services, and support protocols. Moterra’s experts will help configure escalation paths and integration with your existing support systems. The platform continuously improves through feedback and usage data, becoming more effective over time. Book a customer support AI review where we’ll analyse your top 50 support tickets and demonstrate how many could be automatically resolved—with a guaranteed minimum 40% automation potential or your assessment is free.
